FAQs

To which countries do you ship to?

We ship your orders all over the world, from France. Shipments are always tracked. If you’re ordering from the UK there might be additional costs and it might take slightly longer due to Brexit.

How long will my order take to arrive?
As we make your garments to order we need 3-5 days to get your item ready.  Once dispatched, you can expect your order within the following timeframe:

• 3-7 business days - Ireland
• 3-7 business days - Europe
• 5-14 business days – Rest of the World

How much does shipping cost?

We have set out shipping costs for our most popular locations and orders in the table below. Please note that shipping costs will vary depending on where you’re ordering from and the size of your order. Can’t find what you’re looking for in the summary table or do you have any specific requirements? Just send us an email and we’ll be happy to help you further.

What's your returns policy?

You have the right to cancel your order within 14 days and return the goods within 21 days for a full refund provided the items returns are in the condition they were received in, i.e. not damaged, clean, and in perfect condition. 

We understand you might want to exchange your order and we will happily accept this within 21 days. At Susty Wear we have a ‘reduced-waste policy’ which means we print all our items to order to avoid any unnecessary waste. We would like to encourage you to check our sizing/measurements guides to make sure you get the right size the first time around. This will help in the fight against unnecessary waste. Returning your items increases the chances of it ending up in the landfill and replacing it means additional mileage and carbon footprint, something we’re keen to avoid if we can.

PLEASE EMAIL US info@sustywear.com IF YOU NEED TO MAKE AN EXCHANGE/RETURN including your your order number 

Keep in mind the following when you want to return or exchange an item:

1. Please include your order number
2. All items must be in the condition they were received in (clean, not damaged, never worn, and never washed).
3. Please make sure you include the invoice/packing slip with your items and their tag in a packaging of your choice.
4. All our shipping is done through a third party which means you will have to cover all shipping costs.
5. Our shipping company will deal with the returns upon receiving them under the COVID-19 regulations, this can take up to 7 working days.
6. When you have mailed the item back kindly email a copy of the receipt and tracking number to info@sustywear.com
7. You will receive store credit to place a new order for the correct size once we are notified of the receipt.
8. We can only make refunds onto the original payment method used.
9. If you have used a combination of gift card and card to make your purchase, the gift card will receive the refund first.

What does it mean that your products are ethically made and sustainable? 
It means that our items are kinder to the planet and will be with you for years to come. Fast fashion is harming the planet and our focus is to be the opposite, we make sure that our clothing is ethically made, is premium quality, and is durable which means it lasts a long time.

Our promise to you:

• Our garments are ethically made in facilities certified by the Fair Wear Foundation/or similar

• Your garment is printed to order with water-based inks, 100% eco-certified by the OEKO-TEX meaning they’re gentle to your skin and the environment 

• We have decided to ban plastic from each and every shipment. We mainly use 2 types of packaging: